UAE-based Emrill has expanded the use of technology to enhance service delivery with the launch of its TechCompanion app.
The app, which is currently being utilised by over 2,000 technicians, engineers and supervisors across multiple sites and shifts, empowers the employees of the leading integrated facilities management services provider to access and utilise data and information to drive efficiencies across the its contracts and support success for its clients’ projects and communities.
In 2020, Emrill launched What’s Next Engineering, an initiative led by innovation and implementing new ideas, which the company encourages through its ongoing continuous improvement workshops. The TechCompanion app was developed under the umbrella of this initiative, in line with the company’s aim to be future-ready through harnessing new technology to redefine service delivery.
Accessible via iOS and Android mobile devices, the TechCompanion app provides technicians with an all-in-one, multipurpose guidance, training and maintenance toolkit with multilanguage capabilities, says the company. It provides a centralised solution and single point of contact for each vendor, as well as an escalation matrix and database of contacts for each asset.
To guide and instruct technicians, all information related to assets, including service and technical manuals, is available on the app and can be accessed while employees are onsite via an easy-to-navigate up-to-date documentation and catalogues library.
Additionally, the new app functions as an education and development tool, providing technicians access to online courses and training. Reducing the need for direct staff training, in addition to decreasing the need for specialist subcontractor involvement for troubleshooting, has enabled Emrill to offer competitive pricing to clients, which has been especially important during the pandemic when budget constraints have been a significant factor, says the company.
To ensure the TechCompanion app is utilised to its fullest extent and does not detract from tasks at hand, it has been designed with an easy-to-use administrative panel, enabling technicians and supervisors to manage the application on-the-go.
CEO Stuart Harrison comments: “Emrill understands leading the FM sector’s digital transformation through integrating new technologies and harnessing the potential of young, up-and-coming engineers and technicians is the only way to achieve sustainable business growth.
“Emrill’s TechCompanion app demonstrates our commitment to integrating technology solutions and a system-driven approach for technical service delivery.”
“While the pandemic has accelerated the roll-out of the app, as we explored ways in which we could minimise non-essential contact between employees, using technology to empower site-based teams and augment quality assurance has been a core part of our business’s DNA for a number of years, preceding the challenges we have all faced due to Covid-19,” he adds.